Terms and Conditions
Terms and Conditions
Booking and admission
1. A ticket booking secures entry to the Scaresville event on the date during the time-band booked i.e. if you have booked in the 7pm to 8pm time band you may arrive up to 7.30pm and you will enter the event between 7pm and 8pm. Exact entry time to the ScareZone during that time band will be determined by tickets issued on arrival (usually on a ﬁrst come, ﬁrst served basis but this is not guaranteed).
2. If ticket holders arrive after the booked time band has expired, Kentwell will use reasonable effort to ﬁt them in later time bands if there is space, but usually after ticket holders who have booked for that time-band. If there is not space, Kentwell may, at its discretion, offer a time band on a later date but this is not guaranteed.
3. Kentwell reserves the right to refuse admission to anyone. Persons will not be admitted if they appear to be under the inﬂuence of alcohol or drugs. Only alcohol purchased on site is to be consumed before going round Scaresville, and we reserve the right not to serve alchohol to those who appear under the influence. Equally we reserve the right not to admit, or to ask to leave, anyone displaying aggressive or antagonistic behaviour or not complying with the Scaresville rules. Persons may not be admitted if wearing any form of temporary cast, medical brace or who are using crutches for safety reasons.
4. Ticket holders may experience intense audio and lighting, extreme low visibility, strobe lights, fog, damp or wet conditions, high and low temperatures and a physically demanding environment. Persons should not participate if pregnant, suffer from claustrophobia or are liable to seizures, heart or respiratory problems.
5. Scaresville is an adult event not intended for children. We strongly advise that Scaresville is not suitable for children aged under 14. All children aged 18 or under must be accompanied by a guardian aged over 21. If a child or young person appears seriously frightened we may ask the parent or guardian to take the child out, and to stay with them, if there is only one adult aged over 21 with the group then the whole group will be asked to step out. ID may be required on entry.
6. No smoking on site. This includes e-cigarettes and ‘vapes’. No alcohol or food to be brought onto the site. There will be food and drink that can be purchased on site.
7. Ticket holders must understand that there is inherent risk involved in attending Scaresville. Holders voluntarily assume all risks and dangers associated with attending Scaresville. In consideration and acceptance of entrance into Scaresville holders agree to release the operator, its principals and employees from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending Scaresville.
8. Once tickets are booked there are no refunds. However, if requested at least 48 hours before the booked time band, Kentwell may, at its discretion, swap the booked time band for a later one, so long as the ticket holder pays the appropriate additional cost (if any). If tickets for the later time band are cheaper than the original booking, no refund will be given.
9. Scaresville will continue whatever the weather. Ticket holders should dress suitably with appropriate footwear for the weather on the night. Do not bring or raise umbrellas within Scaresville. Ticket holders must keep moving and not occupy covered areas to keep out of the weather and thus interfere with the progress of others.
Going Round Scaresville
10. Ticket holders should keep together in the group in which they entered. Members of the group should not race on ahead or lag behind. The group should proceed steadily so as not to merge with group(s) ahead or behind. Scaresville staff may halt groups to separate them out if they are getting too close.
11. Ticket holders must keep to the designated route which is deﬁned by paths, tracks, ﬂares, lights, ropes, barriers & signs. DO NOT climb over or through barriers of any sort.
12. Scaresville makes much use of darkness to create its scares. The ground underfoot may be uneven, so ticket holders should pay attention, take care and watch their step. Scaresville is not suitable for visitors with limited mobility or wheelchairs.
13. For some scares there is a by-pass enabling ticket holders to avoid that scare. However, those taking this option should wait for the rest of their group to reconvene before moving on.
14. DO NOT touch any exhibits, or extinguish or move any ﬂares or lights.
15. DO NOT push, hit, grab, threaten or in any way touch any of the Scarers. If you violate this rule you may be asked to leave without a refund.
16. Anyone too scared should shine a low torch upon themselves which will be taken to signify this fact. This should mean that some scares will not operate but there is no guarantee of this. When a scare does not operate it will not operate for the whole group. Torches must not be used to pan round or otherwise try to illuminate the whole area or otherwise light up or destroy the visit of other groups.
17. Anyone too scared to continue should look for signs for, or ask any scarer for directions to, the nearest exit.
18. In the event of an accident, the group should stay where it is and call “Help – Accident!” and wait for a member of staff to attend. Thereafter follow directions given by staff.