FAQ’s

Please arrive at least 30 mins before your booked entry half hour, to check in and make up your group and be allotted your number. Try to make sure that all in the Group listen out for the group number later to be called.The earlier you arrive, the earlier you may enter the Scarezone. If you miss your entry half hour we will try and fit you in later, if possible. If you miss your day - that's devilish bad luck. There are no refunds.

Scaresville continues whatever the weather and the majority of the route is outside. If there has been a lot of rain it gets muddy, and October nights can be quite cold. Wear clothes suitable for the cold and wet and wellies or boots. Not your new trainers! No umbrellas are allowed for safety reasons.

We don't allow visitors to wear full face masks or costumes in Scaresville. It's better overall if you leave the costumes to us!

Warm and waterproof clothes and shoes. Don't bring your handbag - stash whatever you need in your pockets. Do not leave valuable items in your vehicle.

Shining a low-level lit torch means "I WANT TO LEAVE!" the Scarezone. Don’t show a torch at a Scare as the Scare will not operate and the whole group will miss out. Show between Scares to ask to be let out.

If you are booking for more than 10 people, you will need to make two or more bookings. If you are booking for more than 24 people, please call Scare HQ (01787 310207 (tel:01787 310207) ) as you will be entitled to an extra discount.

The Scaresville experience is designed to take approximately an hour from the time when you enter the Scarezone. You may be held up by slow moving groups ahead but we try to minimise the effect of this. If you are booking a taxi to collect you after the experience please note that you might not enter the ScareZone until the end of the timeband that you have booked for, so please allow for entering then, for perhaps not exiting for an hour and a quarter and add another ten/fifteen minutes for going to the loo and getting back to the entrance. It may be better for you to wait for the taxi than to have the taxi waiting around for you or leaving the driver having decided you were not coming.

You will walk the entire route, so please come prepared prepared to walk without a break for in hour or so. The ground may be uneven, and we sometimes make it deliberately so. You need to decide before booking if you or any in your party may find this too testing or difficult.

ScaresVille is designed to be an immersive and challenging experience. As such, the event involves navigating through dark, confined, and uneven spaces. Due to the nature of these environments, wheelchairs are unfortunately not permitted within the Scare Zone.

Groups are put into the ScareZone at set intervals. That interval must be maintained throughout. However, groups may move at different speeds and a fast moving group may catch a slow-moving one. Your group should always try to maintain its distance from the group ahead. Slow down or stop, wait and regulate the timings yourselves. Our Marshals may ask you to wait at times. Please wait patiently if you are asked to do so.

It is not possible to be precise. The food and drink stalls are selected to serve easily consumed fare. Once called your party may have 10 to 12 mins to wait before entry. Time enough to consume anything they had bought.

No. We do not permit any filming or photography at all within the Scaresville ScareZone. Scaresville is designed to be enjoyed in the dark; any light-sources, beyond the ones we strategically place, will destroy it for you and for others. Life seen and experienced through your own eyes is far better than through a lens!